EA Tech Support Has No Clue
If you have a problem with an EA game you should contact EA Technical Support… shouldn’t you? After all, they know what they are doing, yes?
Not if you have the Mass Effect 3 bug that is the black screen of death (also known as the “Black Hole Glitch”).
Users have been told to delete game saves, clear the cache, reset the Xbox clock and do everything BUT do the thing that would fix the problem… because the tech support staff have no clue what is going on. If you follow their instruction you will lose your game saves and have to reinstall everything back onto the hard drive when you actually get the problem fixed. But the game saves will be gone for good.
The reason these “fixes” don’t work is because they are working on the assumption that the problem is in a corrupted file in a save or in the game cache. Unfortunately the problem isn’t here but in the Xbox Live gamer profile which is stored in a completely different place. It’s like if your car fails to start so you start messing with the controls on your radio to try and fix the problem. NOT GOING TO WORK, EA!
The only way to fix the Black Hole glitch is to use Resante’s fix or wait for Bioware to get off their ass and patch the glitch. Unfortunately the patch due out today doesn’t have the fix listed in the patch notes and Bioware have said “We are still looking into the problem” so it looks like the Resante fix is the only option if you want to play Mass Effect 3 after getting the black hole glitch.
Just stay clear of EA Tech Support. They don’t know what they are doing in regards to this problem and are more likely to make matters worse.
P.s. Resante’s fix can be found HERE